Shipping & Return

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Vikafab 100% Buyer Protection Program Details:

Vikafab.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our refund/return policies do not bring any ugly surprises to you post your purchase.

What is Vikafab’s Return Policy?

Our 100% Buyer Protection Program” allows for easy exchange and refunds** for:

  • 1. Products which you received in “Damaged/Defective/Broken” condition.
  • 2. Products not as per description/photo on the website.
  • 3. Products that you may not like for quality, colour and design-related issues.

We will gladly accept back any damaged product in its original packing within 7 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to the availability of the same product. Use our hassle-free method to return. Refunds will be processed only if they cannot be replaced with a new product.

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below-given steps to register your Exchange / Dispute within 7 days of receipt of the product. Exchange or Refund** Request / Disputes registered after 7 days of delivery may not be entertained by Vikafab. Custom stitched products cannot be returned, **currently we don’t accept partial Returns / Disputes of the respective order.

How to raise an Exchange or Refund** Request / Dispute for an order?

You can raise a dispute within 7 days of delivery, in either of the two ways:

  • By sending an email to [email protected] with images of broken/defective/damaged products within 7 days of delivery. Please mention your order number in the email.

What to do if I am unable to raise an Exchange or Refund** request/dispute through App / Website?

If you face any difficulties while raising the Return Request / Dispute, simply reach us via phone at +919099699676 or email us at [email protected], our customer experience team will help you to resolve your queries and complaints in the best possible ways.

Who pays for the delivery charges for returning products?

Please note that we incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded to you. Vikafab will deduct delivery charges from the refund amount. Please pack well when you are returning the product so that it reaches its origin in good condition.

By when my Exchange or Refund** Requested product gets picked up?

With respect to the availability of the Reverse Pickup facility, your respective product will be picked up by our authorised courier partner within 7 to 10 working days.

When will I get my refund?

Upon successful submission of the request and pick up of your product by our logistics partner, we will process the refund** within 24 hours. 

Deduction of Delivery Charges from Refund Amount

When you’re returning an item that was damaged/ defective or due to any error normally we provide effortless reverse pickup facility to almost all major cities, but if in case your pincode is not serviceable for reverse pickup than you will have to self ship the product for which you will be compensated for return courier charges.

Exchange Only Option for All Products (Coupon code or voucher only):

Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Coupon code or voucher so that you can easily buy again any other product suitable for you from our vast collection.

How are items packed?

All items are carefully packed to avoid any form of damage.

What is the estimated delivery time?

The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders..

How will the delivery be done?

We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL, Fedex, etc. In some cases where the pincode/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

How can I track the delivery of my order?

All Vikafab items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.

Who bears the Octroi for certain locations in India?

Nagpur , Sangli , Dombivli , Nasik , Mumbai , Pimpri & Chinchwad , Kothrud (Pune), Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. Vikafab.com is not responsible for any octroi payments.

Who would be responsible for paying local taxes in countries outside of India?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

** Refund will be provied with the same amount of copun code on the name of customer.

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