Return & Exchange

Customer Satisfaction is our primary goal. Vikafab.com has a very simple return and exchange policy. We will gladly accept back any product in its original packing within 7 days of you receiving your product if you are not happy with the product for any reason. You will need to inform us within 24 hours of delivery of the product.

Customer Care number : +91 90996 99676

Office Timings - MONDAY TO SATURDAY - 11:00 AM to 6:30 PM
We have a "Total Buyer Security Program" Where in our buyers are protected in the following cases:-
 
 Defective Product Received
 Wrong Product Received


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at return@vikafab.com. Please note that returns will need to be sent to us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at return@vikafab.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

REFUND POLICY
Refund will only be processed for par of orders that cannot be fulfilled by us / if we are unable to fulfil our obligations.
 
 Shipping Charges and Cash on Delivery charge would not be included in the refund value of your order as these are non-refundable charges..
 If the payment is made through Coupons/ vouchers or Reward Points no refund will be granted.